OBJECTIVES

Sydney will only become more multicultural. Our city is set to grow from 3.5 to 6 million by 2050 in a region, which already holds some of Australia’s most multicultural communities.

• How can we equip staff to serve our culturally diverse community?
• How can we support staff in working productively in their multicultural team?
• How will we ensure equitable access, inclusiveness and harmony?

Cultural Intelligence (CQ) is key to preparing councils, local governments and their staff for productive multiculturalism. It helps and motivates staff to read and recognise culture, beyond stereotypes, and to develop practices and strategies for bridging cultural gaps.

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WHO SHOULD ATTEND?

We facilitate this one-day cultural intelligence seminar specifically for councils and local government and welcome HR practitioners, Multicultural officers, Community Service workers, L&D and other professionals working across cultures.

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BENEFITS:

• Build cultural competencies that takes you beyond awareness
• Develop best practices for working in a culturally diverse environment
• Use Cultural Intelligence to provide excellent customer service to your multicultural residents
• Learn a cultural language to express what culture is, in neutral terms, and be able to better articulate the true benefits of cultural diversity.

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OUTLINE:

VENUE & COST:

VENUES:

SYDNEY
CBD Campus of the UNSW business and executive education centre: 1 O'Connell, level 6, Sydney (On the corner of Bent and O'Connell Streets).

The one-day training courses start at 8.45 am. coffee for a 9.00 am. start and a 4.30 pm. finish. Light lunch provided.

COST
One-day cultural seminar $ 250.- PP (excluding GST).
Payment one week prior to the course by cheque or direct payment to:

Culture Resource Centre Pty Ltd.

(ABN 47086223672) to CBA Bank Account

06 2217 1025 4418.

Please do contact us for our AMEX facilities

For more information, please contact
cultureresourcecentre:
lvl 57, MLC Centre

19-29 Martin Place

Sydney NSW 2000

Australia

Phone: + 61 2 92367315
Fax:      + 61 2 92367316
email:   info@cultureresourcecentre.com.au

CANCELLATIONS:
We will make a full refund (less $25 dollar GST administration fee per participant) for cancellations received in writing (email or fax) at least 14 days prior to the course. Alternatively you may choose a 100% credit note (valid for 12 months) for the full value of the paid registration fee to put forwards a future course. Unfortunately, no refund can be made for cancellations received less than 14 days prior to the course or for participants who fail to attend the course. If you registered and are unable to attend, a substitute participant is welcome. In the event of cancellation of a course, Culture Resource Centre will provide a new date. In other cases the liability is limited to the return of the course fee only.

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FACILITATORS

The following people facilitate the Cultural Seminar:
Joost Thissen and Lotta Oberg

Joost G. M. Thissen / Master Degree Business Sociology

Joost Thissen is Partner of the cultureresourcecentre Pty. Ltd. based in Sydney, Australia and operates in the Australasian region. The cultureresourcecentre supports organisations to become more effective in dealing with national cultural differences and corporate (sub) cultures in the work environment.

Joost designs, develops and facilitates cross-cultural management training programs, Learning & Development services, and country orientations for the Australasian region. She is a specialist in diagnosing corporate cultures to re-align them with the strategic business needs during ongoing strategic changes.

Joost is also the writer of the culturalcolumns which are emailed out to our database of subscribers, and published on the web site and in the human resource magazine Human Capital.

Joost -who is originally from the Netherlands and fluent in both Dutch and English- studied at the University of Amsterdam (the Netherlands). She holds both a bachelor degree in Marketing & Management and a master degree in Business Sociology. She mastered in cross-cultural research, organisational behaviour,
and corporate cultures. Joost brings over 15 years experience in dealing with different national and organisational cultures to the practice and is a specialist in cross-cultural management. 

Since 1990, Joost has worked for a variety of organisations, including NCR/AT&T (Assistant Human Resource Development Manager); The Dutch Government, Ministry of Justice (Project Manager Telecommunications); IMEconsult (Management Consultant), and International Survey Research (Associate Project Director). The work included project management, human resource management, cross-cultural research, intercultural management training, management & professional development, and analysis of organisational behaviour. She has been assigned to projects for both global and regional clients.

Joost is associated with Professor Geert Hofstede (the founder
of cross-cultural management). She is licensed to implement the Intercultural Readiness Check (IBI, the Netherlands), she is certified by ICCP in executive coaching. Furthermore, she is a member of the Australian Institute of Human Resources (CAHRI), the Community of Australian members of the American Society of Training & Development (ASTD), the NSW EEO Practitioner's Association (NEEOPA), and the Society for Intercultural Education, Training and Research (SIETAR). Joost is adjunct lecturer at the MGSM (Macquarie University, Sydney) for the module Cross-cultural Management at the International MBA and lecturers in Singapore, Hong Kong and Sydney.

Joost is a true interculturalist and has worked in a variety of countries and cultures in Europe (Belgium, France, Germany,
the Netherlands, United Kingdom), Latin America (Dutch Antilles –CuraVao, Aruba-, Surinam), and Asia (Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, Thailand, and the Philippines). She has been based in the Netherlands, UK London), Aruba and Curacao, Singapore and now lives in Sydney, Australia.

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Charlotta Öberg, interculturalist

Charlotta is a consultant with the cultureresourcecentre Pty. Ltd. She facilitates intercultural training programs and country orientations. Her focus is on educating the market place in what skills are necessary when doing business across cultures, and building that cultural competence in people and systems.

Originally from Sweden, Charlotta has lived and worked in 10 countries on 3 continents over the past decade, including Malaysia, France and the USA. Her background is in IT sales, having managed an international sales team for IT advisory firm Gartner. She holds a Masters Degree in Sociology, with a focus on intercultural communication, from the University of Uppsala, Sweden, and University of Colorado at Boulder, USA.

Most recently, Charlotta was an ethnic diversity specialist for the Swedish local government in Stockholm. She has been in the intercultural field for the last seven years, running a cross-cultural firm in London and working for the largest intercultural training company there. Her clients are primarily among the Fortune 1000, including Cisco, Goldman Sachs and NAB. Recent engagements also include International Criminal Court and local councils in Sweden and Australia.

Her experience in international relations includes co-ordinating the Conference on World Affairs in Boulder, Colorado; working with the intercultural exchange program Up with People in Germany, France, Norway and USA; and running a sister-city exchange between Sweden and China.

Charlotta speaks fluent "Scandinavian" and English, intermediate French, conversational German, and beginner-level Mandarin. She is a frequent contributor to industry publications and a member of SIETAR, the Society for Intercultural Education, Training and Research.

charlotta@cultureresourcecentre.com.au

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