Communication

The impact of the message

Intercultural Communication

Our 'Effective Intercultural Communication' programs are designed to meet the needs of organisations seeking to optimise the ability to communicate effectively within an multicultural & international environment. Our programs assist people, teams and organisations in developing the communications skills necessary to ensure that you not only relay your message and ideas effectively but that it carries the impact you desire.

We facilitate training workshops for those executives, managers and professionals who want to move beyond cultural awareness, thus start to building cultural skills and developing competencies to enhance the Cultural Intelligence of their organisations, teams & people. 

Outcomes

  • Enhance intercultural communication in a manner conducive to achieving strong working relationships and delivering on business outcomes
  • Analyse the effectiveness of current communication techniques (emails, phone, teleconference, and videoconference) and identify any issues in communication methods
  • Competencies to relay messages and ideas effectively
  • Understanding what is happening and being part of the process
  • Explore the current communication issues that are being directly faced.

Key topics covered by our action based solutions:

Intercultural fundamentals:

  • Positioning culture
  • Mapping cultural values, orientations & communication preferences
  • Bridging cultural gaps with effective communication
  • Implementing cultural strategies & best practices

Effective intercultural communication:

  • Intercultural verbal & non-verbal communication: preferences, styles, technologies
  • Developing effective communication strategies

Business communication skills & competencies:

  • Establishing credibility, obtaining information
  • Presenting ideas, persuading others
  • Managing (virtual) meetings
  • Detecting, resolving & managing conflict

Country specific effective communication:

  • Ongoing development through self-paced learning: a web tool for over 60 countries