Outsourcing & Off-shoring

THE OUTCOME IS THE REAL MEASURE

Outsourcing & offshoring

Organisations are either already outsourcing or off-shoring parts of their operations or are thinking about doing it. Reduced cost of operations is one of the reasons, however skills shortage and access to qualified staff, consolidation of operations, and the phasing out of ‘repetitive’ are also important.
Considering the time and cost involved in planning, implementing and managing successfull outsourcing & off-shoring projects, the results seem rather limited. The focus is primarily on procedures, processes and service level agreements.
Challenges in collaboration, communication and engagement are often of secondary concern, but according to research these are the major reason for ‘underperforming’ projects. 
Cultureresourcecentre’s 'Outsourcing & Off-shoring" programs are designed to create an environment for succesful collaboration & communication. Our programs focus on developing work practices for successful outsourcing & off-shoring.

Outcomes

  • Break down cultural barriers by finding & emphasising areas of similarity
  • Understand the impact of cultural value orientations on the effectiveness of collaboration and team work
  • Ability to interact, work, manage and lead effectively within a multicultural environment
  • Create a collaborative environment that influences outcomes, drive commitment and results
  • Develop workplace practices for communication and collaboration
  • Analyse the effectiveness of current communication technologies (emails, phone, teleconference, and videoconference), and identify any issues in current communication methods
  • Explore the current communication issues that are being directly faced
  • Setting single, achievable goals, building formal networks, and enabling employees to create informal networks.

Key topics covered by our action based solutions:

Intercultural fundamentals:

  • Positioning culture
  • Mapping cultural values, orientations & communication preferences
  • Bridging cultural gaps with effective communication
  • Implementing cultural strategies & best practices 

Understanding the challenges of collaboration in outsourcing & off-shoring

  • Impact of cultural value orientations on collaboration
  • Managing risk and outcomes
  • Intercultural communication

Managing outsourcing & off-shoring projects

  • Best practices for working in multicultural (virtual) teams
  • Building collaboration networks 
  • Decision making in cultural diverse teams 
  • Shared objectives and goals
  • Responsibility and accountability
  • Detecting, resolving & managing conflict 
  • Use of collaboration tools across cultures

Virtual Teams

  • Ongoing development through self-paced learning - web reference tool for over 60 countries
    Outcomes
  • Break down cultural barriers by finding & emphasising areas of similarity
    Understand the impact of cultural value orientations on the effectiveness of collaboration and team work
  • Ability to interact, work, manage and lead effectively within a multicultural environment
  • Create a collaborative environment that influences outcomes, drive commitment and results
  • Develop workplace practices for communication and collaboration
  • Analyse the effectiveness of current communication technologies (emails, phone, teleconference, and videoconference), and identify any issues in current communication methods
  • Explore the current communication issues that are being directly faced
  • Setting single, achievable goals, building formal & informal networks and enabling employees to create informal networks.